Returns & Exchange

At POSH PASH™, every product is carefully checked and packed before dispatch. We aim to ensure that you receive your order in proper condition.

RETURNS OR REFUNDS

All purchases from POSH PASH™ are final.

We DO Not accept returns, exchanges, cancellations, or refunds for:

  • Change of mind

  • Incorrect size selected by the customer

  • Incorrect colour or design selected by the customer

  • Personal preference

  • Difference in appearance due to screen/device settings

  • Products that have been worn, washed, altered, used, or damaged after delivery

          No refunds will be provided for the above reasons.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCT

If you receive a product that is damaged, defective, or different from the product ordered, you must contact POSH PASH™ within 24 hours of delivery.

To report an issue, please provide:

  • Order number

  • Clear photographs of the product

  • Clear photographs/videos showing the issue

  • Photographs of the original packaging and shipping label

The reported issue will be reviewed by POSH PASH™.

If the claim is approved, POSH PASH™ will provide a replacement of the affected product, subject to product availability.

Refunds will not be offered as an alternative to an approved replacement, except where a refund is required by applicable law.

REPLACEMENT CONDITIONS

A replacement request may be rejected if:

  • The issue is reported after 24 hours from delivery.

  • The product has been worn, washed, altered, or used.

  • The product has been damaged after delivery due to customer handling or use.

  • Required photographs/videos or order details are not provided.

  • The issue does not relate to a manufacturing defect, damage during delivery, or an incorrect product being supplied.

Customers should retain the original product, tags, packaging, and shipping label until the claim has been reviewed and resolved.

If POSH PASH™ requests the product to be returned for inspection, the customer must follow the return instructions provided by our team.

ORDER CANCELLATION

Once an order has been processed or shipped, it cannot be cancelled.

Cancellation requests made before processing may be considered at the sole discretion of POSH PASH™, subject to the status of the order.

IMPORTANT

POSH PASH™ reserves the right to review and verify every replacement request before approving it.

This policy does not limit or exclude any consumer rights or remedies that cannot legally be excluded under applicable law.

For any concerns regarding your order, please contact us using the contact information provided on our website.

POSH PASH™
Less Drama. More Quality. Wear Confidence.